We are committed to providing our customers with a professional service to ensure the health and safely of your pets and animals. As such we work in accordance with the Veterinary Medicines Directorate and our experienced staff are AMTRA (Animal Medicines Training and Regulatory Authority) qualified.
Veterinary Medicines Directorate (VMD)
The Veterinary Medicines Directorate (VMD) is the government agency responsible for protecting animal health, public health and the environment in relation to the use and manufacture of Veterinary Medicines in the UK.
SQP Staff Qualifications at Millbry Hill
We also have addition SQPs located in each of our stores.
To confirm the registration status of any of our SQPs, you can view the online database on the Veterinary Medicines Directorate (VMD) website and search under the "code" for the staff member which you are looking for.
Click the following link to access the database: https://www.vmd.defra.gov.uk/registers/sqpregister.aspx
Alternatively ring the VMD on 01932 336911 and quote the code of the staff member which you wanted to check the status of.
Veterinary Medicines Supplied by Millbry Hill
The Summary of Product Characteristics (SPCs) for all the medicinal products sold on Millbry Hill are available from the Veterinary Medicine’s Directorate Product Information Database (www.vmd.defra.gov.uk/productinformationdatabase) or from the links in each product page.
Adverse Reactions to a Veterinary Medicine
In the event of any adverse reaction or lack of efficacy to any Veterinary Medicine, it should be reported directly to the Veterinary Medicines Directorate. Details of how to do this and the required information can be found on the VMD website (https://www.vmd.defra.gov.uk/adversereactionreporting/). You should also report any adverse reaction to your vet and seek their advice.
General Complaints Regarding Wormers & Veterinary Medicines.
If you have a comment or complaint regarding Veterinary Medicines (including wormers), please contact us by email to firstname.lastname@example.org, or by telephone on 01642 718282.
If for any reason you feel that Millbry Hill has not answered adequately you can contact the Veterinary Medicines Directorate for further advice - www.gov.uk/government/organisations/veterinary-medicines-directorate
Please note, this only applies to complaints regarding Veterinary Medicines – for information regarding comments or complaints about any other item or service please click here.
Millbry Hill head office is located at Mount Pleasant Way, Stokesley Business Park, North Yorkshire, TS9 5NZ. Our Managing Director is Miss Serena Jones. For locations of our retail stores, please click here.